Online Plant Order Guarantee

This guarantee is for plants purchased online at www.provenwinners.com

Your Satisfaction Is Our #1 Goal.

Proven Winners understands that your success begins with our attention to detail and the top-quality plants you receive. We want you to receive the healthiest, most beautiful Proven Winners plants possible. All our plants are inspected before they are packaged and shipped to you. We guarantee that our plants will be properly packaged, arrive in good condition, and be accurately labeled. We ask that you plant upon arrival.

Have a concern with your plant?

You must notify us within 3 days of receipt that there is a problem with your order, whether it is a plant issue or a shipping problem. We can be reached by phone at 1.815.895.8130 or at customercare@provenwinners.com.
Send a photo of the damaged plant to customercare@provenwinners.com so we can identify the issue. When you send us a picture of the plant you are concerned about, we may ask you to plant it and give it two weeks to recover from shipping before we determine if a refund is needed. In most cases, our plants bounce right back after they are properly planted because their root system is strong. If you continue to have concerns at two weeks, we will need a follow-up photo of the plant to determine next best steps.

Is my plant damaged?

Though we have refined our packaging and shipping systems as much as possible, plants have the potential to become stressed during shipping. This is almost always only a cosmetic issue. The vast majority of plants recover quickly once they are unpacked and planted, their unhealthy leaves are removed, and they are lightly pruned as needed.
Cosmetic issues include things like yellowing or browning leaves, tip burn, leaf drop or minor breakage of non-structural stems or branches. They do not impact a plant’s overall health. Keep in mind that we may prune our plants prior to shipment as part of the normal maintenance process.

I need professional advice.

Once the plants are in your hands, we are no longer responsible for them. However, we are always happy to assist you if your plants are struggling—just send a photo and description of the issue to customercare@provenwinners.com and one of our plant specialists will advise you on best practices.
Issues that could arise under your care that Proven Winners is not responsible for include, but are not limited to: failure to unbox the plants in a timely manner, failure to plant in a timely manner, overwintering/hardiness issues, plants damaged by animals, insects or diseases, frost or freezing temperatures, watering issues such as under or overwatering or flooding, or improper planting.

How does a refund work?

If you have filed a claim with us within 3 days as outlined above, we will be happy to issue you a refund for the purchase price of the plant and any applicable shipping costs within 30 days of receipt if your plant fails. No refunds will be issued after 30 days.
If you do not file a claim with us within 3 days of receipt and your plants fail within 30 days of delivery, we will issue a one-time refund of 50% of the original amount paid for the plant; shipping costs are non-refundable. Note: a photo of the failed plant will be required to process your refund request.
Due to the nature of our business, we do no accept returns on live plant material.
Given the perishable nature of our plants, Proven Winners can only guarantee delivery to the shipping address we are given. Please take a moment to verify your delivery address before proceeding with your order.

Boring legal talk:

Proven Winners will not be held responsible for any monetary value in excess of the amount of your order. We reserve the right to make changes to this guarantee without prior written notice.